Privacy Policy

KAELO’S PRIVACY POLICY

When you contact us or visit our website, you trust us with your personal data and this Privacy Policy will help you understand what data we collect, how we use it and what your choices and rights are, including how you can access and update this information

It is important and quite long, but we encourage you to read it carefully.

1. Who we are and how you can contact us
When you are using our websites, Kaelo Ltd is the data controller and our registered office is Coppergate House, 16 Brune Street, London E1 7NJ

We have a data protection officer (“DPO”) who is responsible for making sure we answer questions that relate to this privacy policy, so if you do any questions, including any requests to exercise your rights, please contact the DPO at info@kaelo.co.uk and entitle your email “DATA PROTECTION”. Or if you want to put pen to paper, you can write to us at Kaelo Ltd., Coppergate House, 16 Brune Street, London E1 7NJ

2. Data we collect about you
We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:

The types of personal data we collect:
A. Contact and identity information – such as name, address, phone number, email address, and login information;
B. Information about your purchase of products or services – such as product registration information and warranty information;
C. Satisfaction and feedback data – such as the results of customer satisfaction and feedback surveys;
D. Data collected when you are visiting our website – such as data collected through cookies and other automatically collected data to provide you with our websites, or information that you provide us with when visiting our websites (such as through contact forms etc.);
E. Data identifying the appliance – such as, serial number, model, colour etc;
F. Appliance usage data – such as how and when the appliance is being used

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any special categories of personal information about you. This includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

3. How we collect personal data:
The methods we use for collecting personal data
─ from you or your representative when purchasing your product, registering your product, visiting our website, activating an account, ordering a service, participating in our campaigns, creating a product review or when downloading and using an application;
─ from our retailers and distributors;
─ from our third-party service providers, suppliers and partners;
─ from publicly available sources;
─ from social media

You may choose not to provide certain types of personal data to us. If you choose to do so, this may affect our ability to provide you with, and your ability to make use of Kaelo appliances. However, unless otherwise specified, your choice not to provide such information will not result in legal consequences for you.

4. How we use your personal information
We are only allowed to use personal information about you if the law allows us to. We have set out in the table below the personal information which we collect from you, how we use it, and the legal basis on which we rely when we use the personal information.

Most commonly, we will use your personal data personal information in the following circumstances:

– Where we need to perform the contract, we are about to enter into or have entered into with you (for example, where we have agreed to send you certain products, we’ll collect your address details to deliver and we may pass them to our courier).

– Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (for example, we will use your email address to send you information about our products where you are have shown interest).

– Where we need to comply with a legal or regulatory obligation (for example, we pass on details of people involved in fraud or other criminal activity affecting us to law enforcement agencies)

– Where we can collect and process your data with your consent (for example, when you tick a box to opt-in to receive email newsletters).

Processing Purposes  Type(s) of personal data Legal basis
To assist in the development, testing, enhancement and modifications of our products and services Types C, E, F and G above Legitimate interest to enhance and modify our products and services.
To send you marketing communications Your contact information (type A and B above) Consent or Legitimate interest to market our products and services.
To enable functionality in accordance with the description of the appliance / service Types A, E, F and G above Fulfilment of contract
To provide you with products and services you have requested Types A, C, D, E, F and G above Fulfilment of contract
To provide you with administrative notices such as user guidance/ product safety notices relating to your appliance or account Types A, B, E, F and G above Fulfilment of contract
For troubleshooting and repairing purposes Types A, E, F and G above Fulfilment of contract
To communicate with you about your product, service or account and similar customer service related activities Types A, B, C, D, E, F and G above Fulfilment of contract or other legitimate purpose, such as to keep you informed about products, services or account
Internal business purposes, including security, analytics, audit, and for our core operational activities Types A, B, C, D, E, F and G above Legitimate interest to facilitate and enable us to fulfil our internal business purposes.
To evaluate your feedback when you rate and review our products or services Type A, C above Legitimate interest of improving our products.
To manage and operate our websites and applications, including online registration Types A, B, C, D, E, F and G above Fulfilment of contract or other legitimate interest such as enhancing user experience.

 

5. Making sure your data is secure
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

6. Storing your personal data
We will store your personal data for as long as may be required by law, or as required under any contract. If there is no legal requirement, we will retain information about you only for so long as is necessary for the purpose/s for which it was collected.

7. Sharing your information
We may need to share or disclose your personal data:
─ As required by law, to comply with legal process and/or to respond to requests from public and government authorities;
─ With service providers and suppliers trusted to provide services and appliances on our behalf as well as with our partners;
─ To enforce our terms and conditions; or
─ To protect our rights.

When sharing personal data with a third party, Kaelo requires that such third party agrees to protect and handle your personal data in accordance with all legal, regulatory and contractual obligations, or other instructions we provide to them.

8. Your rights
Under certain circumstances, you have rights under data protection laws in relation to your personal information. Information about your rights are as follows:
─ Request access to your personal data;
─ Rectification of your personal data;
─ Request the erasure of your personal data;
─ Restrict the processing of your personal data;
─ Request that your personal data be provided in a format that can be transferred to you or another organisation (portability);
─ Object to the processing of your personal data; and
─ Lodge a complaint with the competent supervisory authority.

If you have any questions regarding these rights, or if you would like to exercise any of these rights, you may do so – please contact us at info@kaelo.co.uk or you can write to Kaelo Ltd., Coppergate House, 16 Brune Street, London E1 7NJ

Please note that exercising these rights may impact our ability to provide you with certain website functionality and/ or services.

9. No Fee Usually Required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

10. What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

11. Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

12. International transfer of personal data
Because we operate around the world, we may store your personal data in the European Union (EU) or in the European Economic Area (EEA) or other locations where we or our service providers and suppliers are located or have servers.

We may also need to transfer your information to our international third-party service providers and suppliers acting on our behalf, for the purposes described in this Privacy Statement.

Your information may be transferred to a country outside of the EU/EEA which may not provide the equivalent level of data protection as the EU/EEA. We provide appropriate safeguards and protections for such cross-border transfers as required by law, including the use of Standard Contractual Clauses approved by the European Commission, Code of Conducts and/or Binding Corporate Rules.

13. Updates to this Data Privacy Statement
We may update this Data Privacy Statement. Any changes to this Data Privacy Statement will become effective as of the date it is published, or as otherwise required by law.

WHAT ARE COOKIES? HOW DOES WWW.KAELO.CO.UK USE COOKIES ON ITS SITE?
A cookie is a small data file that Web sites often store on your computer’s hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you’ve visited.

We use cookies to improve your website experience. When you visit us, your cookie helps us to display your local retailer on the site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your community information.

If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

We also use a statistical system to track the navigational footprint on our website to further improve our site design.

You can refuse cookies by turning them off in your browser. You can read more about how to disable cookies in the Help menu of your browser. If you turn off cookies, though, we will not be able to display your selected retailer.

Our website is enabled with Google Analytics. The features implemented are based on Display Advertising (e.g., Remarketing or Google Display Network Impression Reporting) and you can always opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Google Ads Settings. For more information, please visit Google Analytics opt-out browser add-on. As part of the service, third-party vendors, including Google, show Kaelo ads on sites across the Internet. Kaelo and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to Kaelo’s website.

TRADEMARKS
Unless otherwise indicated, all trademarks, trade names and/or logos displayed on the web site are subject to the trademark rights of Kaelo (or its subsidiaries), including – but not limited to – all Kaelo’s corporate marks (e.g., Kaelo) and its product marks.

NO WARRANTIES OR REPRESENTATIONS
Information on this web site is provided “as is” without any warranties of any kind. Kaelo and its suppliers, to the fullest extent permitted by law, disclaim all warranties, including the warranty of merchantability, warranty of non-infringement of third-party rights, and the warranty of fitness for a particular purpose. Kaelo and its suppliers make no warranties about the accuracy, reliability, completeness, or timeliness of the material, services, software, text, graphics and links. in no event will Kaelo be liable to any party for any damages whether direct, indirect, special, consequential or other for any use or inability to use of this web site or its contents, or of any other hyperlinked web site, including, without limitation, any damages for lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages.

Kaelo makes no warranties and/or representations whatsoever about any other web site which you may access through this one. Such links are provided only as a convenience and do not mean that Kaelo endorses or accepts any responsibility for the contents or the use of such web site. In addition, it is up to you to take precautions and to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.

Information on this web site may contain technical inaccuracies or typographical errors. The information contained on the web site may be changed at any time without prior notification or obligation.

Information that Kaelo publishes on the web site may contain references or cross references to Kaelo products, services etc. that are not announced or available in your country or adapted for use in your country. The accuracy of such information cannot be guaranteed, particularly since this information is subject to change, specific requirements or availability. Please note that such references do not imply that Kaelo intends to introduce such products, services etc. in your country. Contact your local Kaelo dealer for complete details regarding the products, services etc. which may be available in your country.

COMMUNICATIONS WITH THIS WEB SITE
If you should choose to provide Kaelo with your name, address and e-mail address (Hereinafter referred to as: “personal information”) through this web site for the purpose of receiving information from Kaelo, please be advised that Kaelo will store the personal information in a database and may pass the personal information on to its subsidiaries and distributors. The personal information may be used for marketing purposes. By providing the personal information through this web site you consent to the use of the personal information as described in this paragraph.

You are prohibited from posting or transmitting any commercial, unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Kaelo will fully cooperate with any law enforcement authorities or court order requesting or directing Kaelo to disclose the identity of or help identify or locate anyone posting any such information or materials.

Any communication or material other than personal information you transmit to the web site by e-mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Kaelo cannot prevent the “harvesting” of information from this web site, and you may be contacted by Kaelo or unrelated third parties, by e-mail or otherwise, within or outside of this web site. Anything you transmit may be edited by or on behalf of Kaelo, may or may not be posted to this web site at the sole discretion of Kaelo.

Although Kaelo may from time to time monitor or review discussion, chats, postings, transmissions, bulletin boards, and the like on the web site Kaelo is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the web site. Kaelo assumes no responsibility or liability for any actions or communications by you or any unrelated third party within or outside of this web site.

Kaelo does not want to receive confidential or proprietary information from you through our web site. Please note that any information, unsolicited suggestions, ideas or other submissions will be deemed to be non-confidential and non-proprietary. By sending Kaelo any information or material, you grant Kaelo a royalty free, unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and to sublicense such rights, and you also agree to that Kaelo is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

PRICE POLICY
Prices shown are subject to change without notice. Kaelo are not responsible for typographical errors. For more information, we kindly advise you to contact one of our authorised retailers. They shall be pleased to inform you of prices.

COPYRIGHT NOTICE
Information on this web site, including but not limited to, text, images and sound, may not, except where otherwise explicitly indicated, be reproduced, copied, inserted on websites, transferred, distributed or stored without prior written permission by Kaelo. Modifications to the contents of the web site are expressly prohibited. Parts of the web site may contain images that are subject to its providers copyright

Warranty Information (EU)
We’re disappointed if you’re not completely satisfied with your Kaelo purchase. We take a lot pride in our products and service! If you are experiencing a problem with a Kaelo, please take a minute to read the information below to determine if your issue is covered under the Kaelo warranty.

Money Back Guarantee: (Kaelo Webstore Purchases)
We want you to be totally happy about your Kaelo. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee. NOTE: this guarantee only applies to orders placed on Kaelo’s webstore at Kaelo.co.uk

Kaelo WEBSTORE RETURN INSTRUCTIONS:
If you bought your product directly from Kaelo.co.uk and you are not satisfied with your purchase within the conditions described in the above Money Back Guarantee, you can return it following the below procedure. Once we have received your Kaelo and it has been confirmed that your product has not been damaged through misuse, your card will be credited.

1 – Request an RMA (Return Merchandise Authorisation) number from Kaelo Customer Support by emailing support@kaelo.co.uk.
2 – Package product so that it is sufficiently protected during transit and enclose a copy of the RMA form.
3 – We will contact you within 7 days to arrange a suitable collection date.

WARRANTY REPAIR & REPLACEMENT SERVICE INSTRUCTIONS:
Kaelo will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below.

Returns that don’t qualify for warranty coverage will be returned to customers. It is vital that you communicate with Kaelo’s Customer Support Team before sending in your return. Please contact us by emailing support@kaelo.co.uk.

KAELO WARRANTY:
Kaelo products and accessories are guaranteed against manufacturing defects five (5) years from the original date of purchase. Kaelo’s sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at Kaelo’s sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. Kaelo assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Kaelo be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Because of possible user spillage errors, this product is not warrantied against liquid damage. Please use your Kaelo with care. Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.

Questions? Comments? Experience some world class customer support when you contact our Support Team by emailing support@kaelo.co.uk. We’d love to hear from you!

 

 

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